MAPPA is not a statutory body in itself, but a mechanism through which
agencies can better discharge their statutory responsibilities to protect the
public in a co-ordinated and joined up way.
Managing Complaints in MAPPA
MAPPA will receive complaints regarding the way in which offenders have
been managed and potentially in how disclosure was or was not made and
whether a person was denied access to a meeting or minutes.
Where a complaint is received, it is important that is it managed promptly. All
complaints should be directed to the MAPPA Co-ordinator who will then
consult with the Strategic Management Board (SMB) Chair and agree how to
proceed. The MAPPA Co-ordinator will report quarterly to the SMB on all
complaints received and the findings from them, particularly where they affect
the operational workings of MAPPA. The SMB will ensure that actions are
taken to avoid a repetition of such a situation in the future.
This is a MAPPA Co-ordinator/Management function.
Where the complaint relates to how one particular agency has operated, the
complaint should be passed to the SMB representative for that agency for the
complaint to be dealt with through the agency’s complaint procedure. The
MAPPA Co-ordinator will write to the complainant to advise them of this and
provide contact details for the SMB member. The SMB member will keep the
MAPPA Co-ordinator advised of the progress of the investigation and of the
findings, particularly where these affect the operational workings of MAPPA.
Where the complaint is levelled against the MAPPA process and/or a decision
a MAPP meeting has taken, the SMB Chair will consult with the MAPP
meeting Chair and will, in straightforward cases, respond to the complainant.
If the complainant is dissatisfied with the response or the Chair believes that
the case is one which requires an investigation they (the SMB Chair), will
create a sub-group of three, preferably led by a member of the RA, a Lay
Adviser and a Duty to Co-operate (DTC) member not involved in the case.
The SMB Chair will ensure that the complainant and the MAPPA Co-ordinator
are kept advised of the progress of the complaint and its outcome.
Where the complainant is dissatisfied with the outcome of an investigation into
the role of MAPPA in a particular case by the SMB and wishes to take the
matter further, they can apply to the Chief Constable, Chief Probation Officer
or Prison Area Manager/Director of Offender Management and ask that they
review the process.
It is essential that all complaints are dealt with promptly. Where they are
investigated by a single agency, they must keep to their agency timetable and
explain to the MAPPA Co-ordinator and the complainant any reasons for
Where the complaint is investigated by the SMB, this must be
undertaken promptly and should be completed within 56 days. Where this is
not possible, the complainant must be kept informed of the progress of the